Terms of service.
Customer Policy for Sea and Land Inc.
At Sea and Land Inc., we strive to provide exceptional services to our valued customers. To ensure a seamless and efficient experience, we have established the following customer policy:
1. Appointments Only: We do not accept walk-in customers. To schedule a service or consultation, all customers are required to make an appointment through our website. This allows us to allocate sufficient time and resources to address your specific needs.
2. Estimate Approval: Before initiating any job, we require the payee to approve a detailed estimate provided by Sea and Land Inc. This estimate will outline the scope of work, associated costs, and any additional requirements. We believe in transparency and want our customers to have a clear understanding of the services they will receive.
3. Deposit Requirement: To secure your appointment and initiate the agreed-upon job, we kindly request a 50% deposit from the payee. This deposit serves as a commitment from both parties and helps us cover initial expenses related to the project. The remaining balance will be due upon completion of the job.
4. Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to allocate the time slot to another customer in need of our services.
5. Timely Communication: We strongly believe in effective communication with our customers. We aim to promptly respond to your inquiries, provide regular updates on the progress of your project, and address any concerns or queries you may have.
6. Quality Assurance: Sea and Land Inc. is committed to delivering high-quality services and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with the completed job, please contact us within 7 days, and we will work together to resolve any issues.
By adhering to these customer policies, we aim to provide a streamlined and professional experience for all customers. We appreciate your cooperation and look forward to serving you at Sea and Land Inc.
Please note that these policies are subject to change, and it is the responsibility of the customer to review the most up-to-date version on our website or by contacting our customer service department.
Return Policy for Sea and Land Inc.
At Sea and Land, we take pride in delivering high-quality products and ensuring customer satisfaction. While we do not offer returns, we are committed to resolving any issues that may arise with our items. Here is our return policy:
1. Adjustments within 30 days: If there is a problem with an item, we will make necessary adjustments free of charge within 30 days of purchase. Please note that this policy only covers manufacturer defects.
2. Manufacturer repairs: If the quality of a custom item is not damaged by the manufacturer, we will charge our normal rates to repair it. We are not responsible for any damage caused by the customer.
3. Inspection requirement: Before we can proceed with any repairs, an inspection must be conducted to determine the cause of the issue. This ensures that we can provide an accurate solution.
4. Customer satisfaction check: We will proactively reach out to the customer 7 days after the installation of the project to ensure their satisfaction. Additionally, we will follow up at the 30-day mark to ensure that everything is still intact.
Please note that our return policy aims to address any manufacturing defects or issues. It does not cover damage caused by mishandling, improper use, or neglect. We strive to deliver exceptional products and service, and we are committed to working with our customers to resolve any concerns they may have.